Frequently Asked Questions
Q: What do I do to sign up for service?
A:
See "how do I sign up for service" page.
Q: What do you provide?
A:
Local Phone Service, we have subsidiary companies that provide other communications services.
Q:
When is my bill due?
Payment are due by the 21st of every month. Brought to the office:
8 a.m.-4:30 p.m. Mon-Fri
Q: What charge will be on my bill?
A: -Services available:
Local dial tone
Caller ID/Name
Push button
Speed dial
Voice mail
Pin # Dialing
(others)
Q: My phone doesn’t work, what do I do?
A: Do you have more than one phone?
~ Yes: Check all of them
~ No: Is it plugged in?
If yes: unplug it then re-plug it into Network Interface System on the
outside of your house.
If no: PLUG IT IN!
B: Is it a cordless or other feature phone that requires an AC adapter?
C: Is your AC power on? Does your cordless phone need new batteries?
Q: Where can I pay my bills?
A:
102 West Second Street
Q: If I mail my bill, where do I mail it?
A: Leaf River Telephone Co.:
P.O. Box 277
Q: What are your hours?
A:
8 a.m.-4:30 p.m. Mon-Fri
Excluding New Years, Good Friday (Till noon), Memorial Day, 4th of July, Labor Day, Thanksgiving Day and day after; and Christmas.
Closed for lunch: 12-12:30
Occasionally closed for staff training.
Q: Anything we can do about Telemarketers?
A: IL law protects residents from certain unwanted telemarketing calls. Register by calling toll free 888-382-1222 from the number being registered.
Q: I’m digging, can you locate, I know you are the only facility on my property?
A:
Yes once you have a dig number processed through JULIE, the Illinois One Call System. It’s smart, It’s free, It’s the law! 800-892-0123.
Q: Is my correct address important?
A:
The Leaf River Telephone is responsible for reporting 911 addresses to Ogle county. When building a new house it is in your best interest to get your address from the zoning board.
Additional FAQs
Adware, Spyware, and Cookies FAQ
Internet and Email FAQ
Spam and Viruses FAQ
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