FAQ

Frequently Asked Questions

How do I sign up for service?

See How Do I Sign Up For Service

What does Leaf River Telephone Company provide?

Local Phone and ADSL Internet Services. In addition, we have subsidiary companies that provide other communications services.

When is my bill due?

Payments are due by the 21st of each month. See Payments

What charges will or may be on my bill?

Services available: Local Dial Tone / Caller ID-Name / Push Button / Speed Dial / Voice Mail / PIN # Dialing
Other charges may apply.

My phone does not work. What can I do before calling for support?

Please check our Troubleshooting page for some simple steps to test your connection.

Where can I pay my bills?

102 West Second Street, Leaf River, IL 61047

If I mail my bill, where do I mail it?

Leaf River Telephone Co., P.O. Box 277, Leaf River, IL 61047

What are your hours?

Monday through Friday, 8:00 AM to 4:30 PM
Excluding New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, and Christmas Day
Office is closed daily for lunch from Noon to 12:30 PM
Office is occasionally closed for staff training

Anything we can do about Telemarketers?

Illinois law protects residents from certain unwanted telemarketing calls.
Register by calling toll free 888-382-1222 from the telephone number you wish to protect.

I’m digging, can you locate, I know you are the only facility on my property?

Call JULIE before you dig… 800-892-0123… the Illinois One-Call System. It’s smart, It’s free, It’s the law!

Is my correct address important?

The Leaf River Telephone Company is responsible for reporting 911 addresses to Ogle county. When building a new house it is in your best interest to get your correct address from the zoning board.

Additional FAQs

Adware, Spyware, and Cookies FAQ

Spam and Viruses FAQ

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